Frequently Asked Questions

Frequently asked questions

I am not located in Hong Kong or China, can I buy from you?

Yes, you can purchase our packages from anywhere in the world.

What forms of payment are accepted?

Payments can be made via our payment partner, Airwallex. They support payments by Visa and Mastercard. You can also pay by bank transfer

Can I buy tickets on their own?

We are appointed as an Official Travel Agent for the Rugby World Cup 2023. We are only permitted to sell tickets as part of a package.

Do you have packages available that are not visible on the website?

In general, all of our packages should be available on the site. However, should you have any queries or special requests place get in touch with us via the details provided on this site.

Will I be able to choose my seat?

Your seat will be allocated within the area of the category which you purchased.

Which are the different ticket categories available?

In each venue, 4 categories of seats are available. Generally in each venues the seating configuration is as described below. However, it may differ between venues so please refer to the individual venue seating maps:

  • Category 1: Along the side of the pitch between the try lines
  • Category 2: A corner of the stadium
  • Category 3: Behind the posts in the mid-tier
  • Category 4: Behind the posts either in the lower or upper tier
Can I include flights?

Our packages include tickets and accommodation. As fans are travelling from all around the world, we are not including flights in our packages

Can I ask for a refund?

The terms and conditions of sale are advised before a purchase is concluded. You may be entitled to a partial refund depending upon the date when the refund is requested

Do I need to buy travel insurance?

We highly recommend that you purchase travel insurance. Travel insurance is not included in our packages.

What if there are still Covid 19 travel restrictions in Hong Kong or China at the time of the tournament?

The RWC 2023 is a global tournament. We are not able to adapt the terms and conditions to account for an restrictions that may be in place at that time.

What time can I check in at my hotel?

The Check-In and Check-Out times will be clearly communicated at the time of purchase.

How will I get my match tickets?

All tickets for the tournament will be e-tickets. These will be sent out to the clients before the tournament.

Is breakfast included?

Breakfast is included in the majority of hotels with which we are working. If breakfast is included, it will be clearly stated at the time of purchase.

Can I resell my Rugby World Cup 2023 official travel package?

As per the Ticketing Terms & Conditions, resale of packages is strictly prohibited.

Is ground transportation included in the packages?

Unless otherwise stated at the time of purchase, our packages do not include any ground transportation